Q?

WHERE CAN I FIND INFORMATION ABOUT CARING FOR MY STONE?

A.

Please see our Caring For It page where you will find some quick tips and our downloadable Stone and Tile Care Guide.

Q?

WILL MY BEAUTIFUL ENTRY RUG DAMAGE MY NATURAL STONE FLOOR?

A.

Rugs are actually helpful in protecting your natural stone floors because they catch much of the grit and dirt that gets tracked in, reducing the potential wear and scratches such detritus can cause. However, there are some precautions you'll want to take. Use rug holders to prevent the rug from sliding, which is not only hazardous, but can also create the scratches you are trying to prevent. Do not use rugs backed with latex or rubber.

Q?

I ACCIDENTALLY SPILLED VINEGAR ON THE POLISHED MARBLE FLOOR IN OUR KITCHEN AND NOW I HAVE DULL SPOTS. IS THIS BECAUSE THE PROTECTIVE COATING HAS BEEN DISCOLORED? AND HOW CAN I GET RID OF THESE MARKS?

A.

This sounds more like a chemical reaction between an acid—the vinegar—and your marble, which is a calcium based stone and is vulnerable to acidic damage. This damage is more commonly called "etching." You may be able to address minor etching using a marble polishing compound, but if the damage is deep or covers a large area it is best for you to have it professionally restored. We are experts at etch removal and would be happy to restore your marble to its original polished condition. If the issue turns out to be discoloration of a coating after all, you have an entirely different problem which we would need to see in order to address your concerns.

Q?

DO YOU CHARGE AN ESTIMATE FEE?

A.

We provide free estimates. There have occasionally been special circumstances which required us to charge a fee for estimation, but this is never done without your prior notification.